Light On The Mustard!
Hubby and I were pressed for time yesterday, so we took the easy way out when it came to dinner. We stopped for cheap burgers at Burger King.
Normally when it comes to fast food I prefer BK’s burgers because they’re not covered in grease, but lately I’ve had a problem with the amount of mustard they use. The entire burger will be covered with mustard, and there will be a very small drop of ketchup. For awhile it got to the point where I didn’t eat at Burger King at all because of it, but we only have so many fast food places in our small town. I’m just too lazy to cook every single day.
So, we popped into the drive through at BK, and we ordered 5 cheeseburgers and specifically asked that they go light on the mustard. When I unwrapped the first burger this is what I found.
The second one was even worse, but since I didn’t have my SD card in my camera I only had room for the three pics. The mustard was absolutely everywhere. What pissed me off the most wasn’t the amount of mustard. It was the fact that whoever did it knew they made a mess. They double wrapped the burger to try to hide it!
Luckily I’m one of those people who always checks my food before we leave the parking lot, so I took off inside with a bag of burgers in one hand and the mess of a burger in the other. It just so happened the inside was empty while we were in the drive through, but almost as soon as I got inside people started piling in behind me. There was a bus load of people on some trip, probably to the mountains, lining up behind me while I was at the counter waiting on someone to come over.
The manager was running the drive through, and there were 3 kids standing in the back staring at me but completely make no effort to walk forward no matter how many times I said excuse me. I stood there for at least 5 minutes before the manager even walked into view, and since I was already in full bitch mode I yelled out “Excuse me. You can take my order, mess up my food, but not one of you has the courtesy to deal with a customer when you mess up their order? What kind of customer service is that?”
The manager who had to be all of 18 looked up and saw me standing there with the mess in my hand and the line of people behind me. I pretty much slammed the burger down on the counter, open so he could see the mess and the two wrappers, and I said “Tell me, would YOU eat this mess?” He started apologizing, giving me the typical “I’m the new manager, I’ve got a new guy in the back.” story, and I went off on him.
I told him the “new guy” story doesn’t fly with me. This has happened to me almost every time I’ve eaten at Burger King for months. I’ve had other people complain to me that they won’t eat there anymore because they make a mess of all the food. I said I specifically asked for light mustard because I know how much they all apparently love mustard.
I’ve even called BK corporate before over the mustard, the fact that TWICE we’ve been told we couldn’t purchase more than 5 cheeseburgers at once, and the fact that you can sit in a huge line at the drive through, but as soon as you’re the only car at the window with no one behind you they ask you to pull around and wait for the food so their little window timer doesn’t go off getting them in trouble. The manager started in on his “I’m the new manager” rant again trying to inform me he’d fired 5 people in the last week and was on a mission to “clean house”. Yeah right.
About that time a woman stepped up next to me, looked over at the burger and ushered her family right on out the door. The man standing behind me piped up that he stopped buying the burgers for himself months ago as well because the burgers are more mustard than bun! He made a point to state that he picks up his wife’s chicken sandwich then heads across the road to get himself some Hardees. The man behind me even called the guy out on the fact that he was arguing with me about the mess that was clearly laid out in front of him instead of asking his cooks to remake the burgers. What kind of manager is that?
After 10 minutes of trying to deal with the kid he finally asked that my burgers be remade very light. By this time the large group of people had already left and moved on to the next fast food joint, and the man behind me was the only one left. I moved out of his way so another girl who had been standing in the back the whole time could take his order, and I apologized to him for making a scene and holding him up.
He turned to me and said “Sugar, don’t apologize. You just made my day, and that kid needs to learn not to mess with a small woman like yourself. Dynamite comes in small packages.”
I left out of there laughing with 10 burgers including the previous 5 they’d messed up with a huge smile on my face chuckling to myself that the guy behind me got a kick out of the show.
Our new burgers that were “extra light” on the mustard looked like what I consider to be a regular burger with a normal amount of mustard.
Fight for the rights of over mustard haters everywhere!
Connie’s last blog post..FCAT Testing
LoL! I do love mustard, but sometimes enough is just enough! I think what pissed me off the most was the fact that they purposely double wrapped the burger to hide the mess they made.
I didn’t want my lap covered in mustard, and when I walked in there my hands already were!
This is probably why I only order the burgers that don’t have mustard as a rule like the Whopper. Because our BK does the same thing, but if you go up there, they’ll tell you they put the “standard” amount on there. Sure…whatever.
That’s why it’s all over me at the moment.
But that manager obviously was chosen as a manager because they needed one that badly. Otherwise, someone with that little customer service skill wouldn’t have been picked.
Charity’s last blog post..Ramblings
This is also why almost always when hubby mentions BK I tell him to drive on down the street to Arbys. I’m hooked on their Philly Cheese steak.
I used to be hooked on the regular BK chicken sandwhiches until the whole flavor it with too much condiment thing started. It’s not just the mustard either. I stopped buying the chicken sandwiches a loong time ago because I’d spend 10 minutes wiping off the extra mayo. That almost makes me want to buy a chicken sandwich just to take a picture of it!
Can you tell I have too much fun with my camera?
Jenn’s last blog post..I Came From Them
Girl, you never cease to absolutely trip me out. I was laughing to the point of tears by the time I got to the end of your post or rant, I should say. What made it so funny is that I can SEE you going in there like that and doing and saying what you did while hubby sits out in the car and waits. Then you came back with 10!!! Great stuff! It just sucks that you had to go through all of that trouble.
Anna’s last blog post..1/2 PRICE ADVERTS
Love your fight for the right to a non mustard explosion burger. Get up stand up, don’t forget your rights!
Marianne’s last blog post..Rant: Rude Customer Service from Allstate
[...] Maybe they’re tired of people like me snapping photos to prove how crappy their food is! It’s become a habit for me to carry my camera with me inside all stores and restaurants I [...]