Yep, that’s what I said. I will never shop at Advance Auto in Central, SC again. The customer service tonight was absolutely the most horrible customer service I’ve ever experienced at any Advance Auto location.
Hubby and I headed in tonight to get a few things for the Blazer. We need rear brake pads, and Hubby is going to do an oil change tomorrow, so we needed oil and a filter. I’m also wanting a seat cover to go in the back seat, so I went off to look at seat covers while Hubby grabbed the oil. Hubby headed up to the front counter to get the rest of the stuff he needed, and after a few minutes I joined him.
There were a total of three people in the store at this time including the two of us. One clerk was ringing up the other guy, so another guy came over to help us. He started ringing up the oil, and gave Hubby a total before Hubby could even get it out of his mouth that he needed more. Hubby said that wasn’t all, and the guy said, “You’ll have to pay for this first then because you didn’t tell me that. I can’t look up the parts until this order is finished.”
I told him to clear the order out then, and look up the parts. There was no reason for us to have to pay for our order in separate parts when he didn’t even ask if that would be all for us. He fumbled around for a couple minutes like he was clearing it out, then he said “Are you going to pay for this or not?” Hubby repeated what I had just said, and he looked at us like we were stupid before finally clearing the purchase to start over.
Hubby started telling him what we needed, a Fram oil filter for a 2002 Chevy Blazer 2WD (which does matter because the oil filters are different sizes), and a set of rear brake pads for the same vehicle. The guy just stood there staring off into space, so Hubby repeated himself. “I need an oil filter for a 2002 Chevrolet Blazer.”
The guy finally started looking it up, but he didn’t even choose the right vehicle. He chose a 2002 Chevy Tahoe. Hubby repeated that it was for a Blazer. When the guy finally found the right vehicle he said “what were you needing again?” Hubby repeated that he needed an oil filter.
From where I was standing I could see the screen as the guy was looking things up. When searching for the oil filter he chose the ignition section. I pointed out that the oil filter would be in the filters or tune up section. After standing there for another 5 minutes watching this guy squint at the screen so hard I thought for sure I should tell him to go pick up some prevera on his way home one thing became very obvious. Not only did this guy know nothing about car parts, but he apparently didn’t even know how to do his job.





